TRI-RAIL BRAND AMBASSADOR (BILINGUAL, SPANISH)

TRI-RAIL BRAND AMBASSADOR (BILINGUAL, SPANISH) JOB DESCRIPTION Are you passionate about hospitality, customer service, and public safety? If so, we have an exciting opportunity for you! The Brand Advocates seeks enthusiastic, community-minded Brand Ambassadors to represent one of our top governmental clients and help enhance the customer experience on Tri-Rail and at the new MiamiCentral Station. This position prioritizes residents from Overtown and surrounding areas and offers the chance to make a meaningful impact on your local community. Key Responsibilities As a Brand Ambassador, you will: Educate passengers about Tri-Rail services, safety measures, and the new MiamiCentral Station Provide exceptional hospitality and customer service Assist riders with fare purchasing, trip planning, and using the Tri-Rail Mobile Application Guide passengers on accessibility options for individuals with disabilities and those who require language assistance Answer general questions about traveling on Tri-Rail Report station needs and malfunctions to the SFRTA Operations Center Serve as an extension of Tri-Rail's customer service department Schedule and Compensation Brand Ambassadors will be scheduled seven days a week for the following shifts: AM (Starting between 7 a.m. - 9 a.m.) MID (11:00 a.m. to 8:00 p.m.) PM (12:00 p.m. to 9:00 p.m.) The position offers a competitive wage of $16.50 per hour. Benefits Medical Dental Vision Retirement Life Insurance Qualifications and Desired Experience The ideal candidate for this role will have: A solid commitment to providing excellent customer service Effective communication skills in both English and Spanish Basic knowledge of public transportation systems Familiarity with smartphone applications; Tech-savvy Awareness of safety protocols and eco-friendly practices A friendly, engaging, and approachable demeanor Must be Bilingual (Spanish-speaking) Preferred qualifications include: Familiarity with the Tri-Rail service 1-2 years prior experience in customer service, hospitality, or a related field Work Environment and Company Culture At The Brand Advocates, we believe in fostering a supportive, inclusive, and diverse work environment. As a Brand Ambassador, you can build relationships with the public and fellow team members. Additionally, you'll gain valuable experience in customer service and public transportation and have the chance to make a real difference in the lives of Tri-Rail passengers. If you're excited to be a part of a dynamic team and help create a positive travel experience for Tri-Rail riders, we encourage you to apply! Join us at The Brand Advocates and play an essential role in shaping the future of public transportation in Miami. How to Apply: Fill out the application Send your resume to the contact person below Applications sent without a resume will not be considered Contact: Luis F. Galvez, CAPM Marketing and Public Affairs Manager luis@thebrandadvocates.com

Contact: Luis F. Galvez, CAPM luis@thebrandadvocates.com