The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Online Webinar Classes to be held on the dates that appear below.
January 13, 2025 | Leadership Session
Designed for Managers & Leadership
This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, January 13, 2025, at 1:00 pm. The topic for this session will be “Wellness & Service vs. Hospitality”. Wellness: A discussion on how the Luxury travelers’ expectations have evolved over time. Service vs. Hospitality: A discussion around the relationship and the understanding that both service and hospitality are critical in the luxury segment; highlighting the distinct differences between the two and how to embrace strategies for execution. The webinar will be 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
January 13, 2025 | Front-line Session
Designed for Staff/Front-line Level Employees
This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, January 13, 2025, at 3:30 pm. The topic for this session will be “Service vs. Hospitality” and will include a discussion surrounding the relationship and the understanding that both service and hospitality are critical in the luxury segment, highlighting the distinct differences between the two and how to embrace strategies for execution. The webinar will be 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.
Future Session Dates
April 28, 2025; July 14, 2025
